How to pass additional card verification

In case your card verification flow was not completed or you opted to skip, you may be asked to submit additional documents for card verification. To verify your bank card, please submit the required selfies and documents which may differ if you use virtual cards or digital wallets, like Google Pay or Apple Pay. 

Follow the instructions provided in the email carefully to avoid rejection.

General Requirements (All Cards)

• Photos must not be edited or modified in any way.

• Information on the card must be clear and readable.

• Leave visible only the first 6 and last 4 digits of the card number.

• You have to cover sensitive details (CVV, expiration date, remaining digits) using:

-> A piece of paper

-> Adhesive tape

-> Fingers would also work!

Physical (Plastic) Bank Card

What to Submit

• A selfie of you holding the physical bank card

Photo Requirements

• Your face must be clearly visible

• The card must be visible in the same photo

• The following details must be visible:

  -> First 6 and last 4 digits of the card number

  -> Cardholder name, if it is printed on the card (see Fig.1)
  
  
                                                                                FIGURE 1

  Important Notes!

• The full card number must NOT be visible

• CVV, expiration date, and hidden digits should be covered

• If the cardholder name is not printed on the card, you must additionally provide:

  -> A document or official letter from your bank confirming that you are the cardholder

Virtual Bank Card

Step 1: Take a Selfie with the Virtual Card

1. Open your bank’s mobile app

2. Display your virtual card details on the screen

3. Take a selfie holding your phone next to your face

Photo Requirements

• Your face and phone screen must be visible in the same photo

• The following details must be visible on the screen:

  -> First 6 and last 4 digits of the card number

  -> Cardholder name (if available)

• Cover all other sensitive details using your fingers or a piece of paper

• The photo must not be edited (see Fig.2)
  
  
                                                                                    FIGURE 2
  
   

  Step 2: Provide Bank Confirmation

You must also submit a confirmation from your bank stating that:

• The card is issued exclusively in virtual format

• You are the owner/cardholder of the card

 This document can usually be:

• Generated in your banking app

• Requested from your bank’s support team